1. Subscription Charges
Subscriptions are billed in advance by billing cycle. Cancellation stops future renewals and does not retroactively refund prior billing periods unless required by law. Payments may be processed by providers such as Paddle based on the checkout flow used at the time of purchase.
2. Eligible Refund Scenarios
Refund consideration may apply for duplicate charges, confirmed payment processor errors, or verified unauthorized transactions.
3. Contract Disputes and Payment Reviews
Marketplace contract disputes follow the platform review process. Refunds or reversals tied to contract funds are considered after evidence review, provider rules, and platform policy checks. Refund outcomes are not guaranteed.
4. Review Timeline
Submit requests within 14 days of the transaction date where possible. Resolution timelines depend on payment network, jurisdictional obligations, and case complexity.