1. Data We Collect
We collect account details, identity verification data, marketplace activity, contract records, payment workflow metadata, support communications, and security telemetry needed to operate and protect the platform.
2. Why We Process Data
Data is processed to authenticate users, verify identity, match clients and professionals, manage contracts, process payments, prevent fraud, and support dispute resolution and legal compliance.
3. Verification and Trust
Verification records and trust signals help detect impersonation, account farming, suspicious activity, and review abuse. These checks are used to protect marketplace safety and transaction integrity.
4. Payments
Payment processing and payment protection workflow events are handled through approved payment infrastructure. Payments may be processed by third-party providers such as Paddle, acting as merchant of record. We store only the operational metadata necessary for reconciliation, charge handling, fraud detection, and audit obligations.
5. Sharing and International Transfers
Data may be shared with verification providers, payment processors, cloud infrastructure providers, and legal authorities when required for service delivery, compliance, or safety enforcement.
6. Retention
We retain records for operational continuity, legal obligations, anti-fraud controls, and dispute handling. Where possible, data is deleted or anonymized after retention requirements expire.
7. Your Rights
Depending on your jurisdiction, you may request access, correction, restriction, portability, or deletion of personal data, subject to legal, security, and contractual requirements.